Be sure to check your iZotope account for the correct email address: This error occurs if the email address in the authorization window does not match the email address associated with the account. This serial is in use by another account. The best course of action is to contact us to allow more authorization attempts.Ĭontact Customer Care and we'll get back to you as soon as possible! Our software has a 5-time authorization limit, when this is reached, this is the error received. No purchase matched this authorization request / You have no remaining Challenge/Response codes remaining. If you're trying to authorize an Exponential Audio product, head here. To be sure, please click on the end of your serial number after it has been entered into the authorization window and press the delete key a few times to remove any unwanted spaces. The most common reason this occurs is if you accidentally add a space to the beginning or end of your serial number when entering it into the authorizer window. Here are some common authorization issues and how to resolve them! After purchasing and installing iZotope products, there are occasional errors you may run into.
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